Frequently Asked Questions

Have a question? Check out our FAQs here. If you can't find the answer you need, please reach out to us via our contact form.

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Pre-Purchase Notice

Our products are handmade, so slight imperfections are normal and do not affect usage. If there are minor imperfections, you can use the small file in the tool kit to smooth them out. This is not considered a quality issue (please contact customer service for any concerns).

Nail shapes and styles are as shown in the pictures. We use eco-friendly materials like gel polish and high-quality nail tips. You can confidently use our finished press-on nails.

Each set is handcrafted by professional nail artists. No two sets can be exactly alike. Differences in adhesive strength, display brightness, and lighting can cause slight color variations, which are normal. Please be aware before purchasing.

Safety Notice: Small parts, keep away from children and pets. Adult supervision required.

About Returns and Exchanges

Due to hygiene reasons, our pure handmade press-on nails do not support returns or exchanges without a valid reason. If there is a quality issue, please contact customer service within 48 hours of receiving your order (please keep the product in its original condition). We do not process overdue requests. We appreciate your understanding and cooperation. Please be cautious before making a purchase.

About Color Differences

The main product images are taken using an camera under studio lighting without beauty filters to retain the original product colors. If you are unsure, you can check our Instagram for live videos for a more realistic view of our products.

VI Nails' pure handmade press-on nails are crafted by professional nail artists. Each set cannot be identical in every detail. Color differences might occur due to variations in display brightness, phone screens, and lighting. Please understand that minor color differences are normal.

About Sizing Issues

Before your first purchase, please measure your nail size according to our size chart. The standard sizes might not fit everyone perfectly due to individual nail shapes. If you require more precise sizing, we recommend visiting a professional nail salon or contacting our customer service for assistance.

How secure is the fit of the press-on nails?

We provide a free tool kit with every purchase, which includes yellow glue (known for its stronger adhesion compared to other glues on the market).

Additionally, when wearing press-on nails, it is advisable to treat them like accessories. Avoid activities such as heavy manual labor, opening cans, or prolonged soaking in water (e.g., swimming). These activities can reduce the adhesive's strength and the nails' lifespan.

Will the decorations on press-on nails fall off?

Yes, they might. Since press-on nails are ultimately consumables, their durability varies based on individual usage habits. Decorations may experience varying degrees of fading or oxidation over time.

Are press-on nails safe? Can pregnant women use them?

Absolutely! Initially, it might seem concerning, but it's perfectly safe. Pregnant women can use our press-on nails without worry, as the production process and materials used are similar to those in professional nail salons.

Will wearing press-on nails damage my natural nails?

If applied correctly, press-on nails should not cause damage. It is important to follow the instructions for application and removal to avoid any issues.